Innovation bridges imagination and reality, and
at OTEK,
we cross that bridge every day
FAQ's
Possible causes
Poor USB receiver connection
Solution
Plug the USB receiver into another USB port on the computer
Possible causes
Solution
- The mouse is off
- Low battery
- The mouse failed to connect to the computer
Solution
- Turn on the mouse
- Use it after fully charged
- Reconnect the computer using either the USB receiver
Possible causes
Solution
- Software download incomplete or error
- Internet connection failure or poor network quality
- Voice recognition is in the wrong language setup
Solution
- Retry after downloading the correct software
- Check the internet connection to ensure it is functioning properly
- Open the OTEK-AI, go to “Voice Typing” and change the “input language” to the correct language
Possible causes
Solution
- Noisy surroundings
- Speak too softly or loudly
- Speak too quickly or unclear pronunciation
- Too far from the mouse
Solution
- Use it in a quite environment
- Speak at a normal volume
- Speak at a normal rate with clear pronunciation
- Speak to the mouse within a 65cm distance approx
Possible causes
Solution
- Voice recognition is in wrong language
Solution
- Open the OTEK-AI, go to “Translation” Change the “Input Language” and “Output Language” to the correct language.
Possible causes
Solution
- OTEK-AI software needs to obtain macOS system permission
Solution
- Enable microphone access by navigating to system preference > Security and Privacy > Accessibility & Input Monitor & Screen Recording
Air Purifier
Confirmation items
Treatment Methods
- Is the filter removed from the plastic bag?
- Is the filter installed correctly?
- Does the filter have heavy dirty or any foreign material? It may sometimes influence the air volume according to the degree of dirt.
- Please confirm the current “running mode”. Is it “auto mode” or “sleep mode”?
Treatment Methods
- Remove the plastic bag before using.
- Please confirm whether the filter is installed correctly.
- Please clean the filter. It is required to replace in the case of no improvement.
- Please confirm whether the “running mode” can be changed by the “mode switch button”
Possible causes
Treatment Methods
- Is the sensor blocked by the wall or any barrier?
Treatment Methods
- In the case of being blocked, please remove the barrier. In the case of no barrier, please clean the “sensor” at the back of the machine.
Confirmation items
Treatment Methods
- Check if the filter is new.
- Is it used in the space with odor causing discharge or a large number of peculiar smell is discharge from cooking? Filters containing activated carbon sometimes emit a slight strong aroma.
- Is it moved from other room.
Treatment Methods
- Due to high performance activated carbon as the raw material, it may be sweet at the beginning of use. Generally the initial odor may decrease after using for about a week
- The filter has the nature of adsorbing the odor, so it will accumulate the odor temporarily. After a short period of operation, the smell will gradually weaken. After a short period of operation, the smell will gradually weaken
- Sometimes it is the odor from the previously used location. The odor will decrease gradually after short time running.
Confirmation items
Treatment Methods
- Is the resetting of filter replacement was done?
Treatment Methods
- Please reset the “Filter Replace” button by holding it for 3 seconds
Confirmation items
Treatment Methods
- This is the raw activated carbon content in the filter.
Treatment Methods
- Please spread a catchment like a newspaper during filter replacement although it is harmless to human.
Confirmation items
Treatment Methods
- The deodorization ability of the filter can be automatically restored at a corresponding degree.. It may not be restored depending on environment of use.
- Odor sensed continuously at certain degree.
Treatment Methods
- Remove the filter and air-dry for at least 12 hours in a well- ventilated place.
- Look for factors that continuously be a source of odor (like pet, paint,etc) The machine cannot totally eliminate it. Proper exhaust ventilation may be considered.
Smart HD Projector
- Power light is on. If it is not on on, check the projector is plugged into the power source supply, that the socket is switched on, and then press the power button on the projector.
- Check the lens cover has been removed.
- Check the cables are securely attached and installed as per the User Manual.
- The image source may not be set correctly. Press the Home button on the control panel or the Remote, to select the correct setting.
- Check in the menu section under Video input signal to make sure that has been set correctly.
Is the warning light indicator red? If so, the projector is overheating which turns the light off automatically.
- Leave the projector to cool for a few moments.
- Once cooled, check nothing is blocking the ventilation vents.
- Check the air filter is clean and clean if necessary.
- Turn on the projector. If the issue persists please contact the service assistance support for further assistance.
This is called keystone and is due to the projection angle not being perpendicular to the screen. To correct use the projectors inbuilt keystone function to adjust the image.
Using a vacuum cleaner to clean the lens. If cleaning doesn’t resolve things, please contact the service assistance support for further assistance.
This could possible be caused by the ambient light in the room. Please turn off the light in the room and make sure to operate the projector in the dark environment,
The streaming stick needs to be properly connected to power in order to function. For optimal performance, use the included USB cable to connect to the USB port on the projector.
